Scenario: You order food for delivery. Delivery service, which is owned by the dining facility ordered from, says that the food will arrive in about 30, 40 minutes tops. The food arrives after an hour and forty-five minutes and at least two calls to the restaurant. What do you do?
Well, here's what went down. I called the establishment, and they said the food would be delivered to us at work "any moment now". Any moment turned into another fifteen minute ordeal. Then, the delivery person ended up "waiting" for us to pick up the food from his vehicle! We asked for delivery to the third floor because THERE IS A REASON; not for giggles, either. We are short staffed, thusly using the Take Out/Delivery route.
Anyway, Genghis went down to pay for the food. She gave the delivery person a $2 tip.
Do you know what the delivery person asked with sarcasm? "Where's the tip?"
Ooh, don't get Genghis pissed off. She didn't earn the moniker for nothing. So, she lambasted him by saying, "If you drove here faster, delivered the food on time as promised, you would've gotten a $10 tip. Since you didn't even apologize for the delay or give an explanation as to why the delivery took this long, it shows you don't care."
First and foremost, I think restaurants with delivery services shouldn't lie when they cannot give a good recommended delivery time. Most of us that had done the take out/delivery services understand that there are factors that may delay delivery like a busy establishment or lack of drivers or traffic. However, the restaurant we ordered from got pissy and didn't apologize for the delay. It didn't help that the delivery person was rude.
Apologizing is always a good step to rectifying any problem, Heck, I think Genghis would've given him a bigger tip if he just said he got caught in traffic! But no, he QUESTIONED her tip.
So, in all, the tip was less than 15%. Heck, it was less than 5%! My question is, when did Gratuity become a necessity? I mean, gratuity is given for services rendered. If the service was pleasant, it would be a guaranteed 15%. When they go above and beyond, it's 20-30% (Nilly and I have given as high as 50% because the service was THAT great. It was a Red Robin, but no less, great). But for bad service? Come on, throw me a bone.
Should the US establish laws, like in Europe, where the gratuity is already billed in the meal in itself, and eliminating the headache of calculating 15% of a $37.42 bill?